Don’t Overlook the Human Element in Private Air Travel

We live in an increasingly automated world where anyone can buy just about anything without actually speaking to a real person. While this sort of shopping is quick and convenient, it is more suitable for buying a T-shirt than booking private air travel.

At ELEVATE, we leverage our extensive industry expertise to design bespoke private air services. Along the way, we’ve always maintained a human connection with our clients. Why? Quite simply, private charter represents a considerable investment. Along with that investment rightly comes an expectation of service – and by this we mean personalized service, not a frustrating auto attendant at the end of the phone line.  

If you look at the most successful companies in private air travel, you will see they all have one thing in common: the personal touch.

Here to explain your options

Unlike a commercial airline, private air travel is full of different aircraft options and you will want to make sure you are getting your money’s worth. Novices will undoubtedly have lots of questions when comparing the capabilities and amenities of various planes. This is where the experts at ELEVATE can make the difference between frustration and illumination.

When you contact us to inquire about private air travel, we take the time to learn about your needs and then educate you about your options, including the pros and cons of each aircraft type. We never lead clients to any particular option or try to incent them with “deals” that may not benefit them in the long run. Our success lies in our commitment to educate our clients about the possibilities and then standing back while they choose the best path.

Great service means always having someone you can actually reach, with the right expertise

We’re also accessible, so if they have questions we’ll pick up the phone on the first ring. Our clients tell us they love working with us because we are so responsive – and in any good business, communication is key!

We like to compare private air travel to wealth management services. Sure, you can use a discount online brokerage to handle your own trades. But when it comes to valuable insight that helps your portfolio maximize returns, there is no substitute for a dedicated wealth adviser. Likewise, our clients want to call us to discuss their unique travel needs and expectations. After more than 25 years of industry experience, we’re sure of one thing: No two trips are alike. For us, the only way to truly deliver is to cultivate that personal connection.

Ready to jump in when things don’t go as planned

In the world of commercial air travel, flight delays, lost baggage or unexpected mechanical problems are increasingly commonplace. When the unexpected happens, how do you reach your airline? The fact is, most bookings are done entirely online and when passengers do need to speak to a customer service agent, prompt resolution is stymied by long hold times and annoying automated attendants. Quite simply, no app or virtual assistant can handle each and every one of the “what-ifs.” Private jets are not immune from the occasional snag either. Having someone who will take charge of the situation rather than leaving you hanging is what separates us from the rest.

Technology as an enabler rather than a “catch all” solution

Here at ELEVATE, we love technology as much as the next company. But to us, it’s just a handy tool we use to “make it happen” for our clients. Tech platforms enable us to quickly quote the right plane for our clients and to manage their customized itineraries, right down to the last platter of catering or the private car service that awaits them at their destination.

Technology is a productivity tool we use with a specific goal in mind. That goal is to design a smooth, personalized and worry-free private travel experience that takes all possibilities into account, even the “what-ifs.” Human interaction is a vital part of that process.

Experience you can count on

Bricks-and-mortar travel agencies have seen a resurgence lately thanks to the online travel debacles associated with Covid-19. That’s because a good travel agent can help you navigate the intricacies of the system and they are always there for you if something goes wrong. They’ve been to those hotels, flown on those airlines and know the local sights to see. They go the extra mile for you and there’s value in that.

It's a fact we know well, because we’re experts in private air travel. Like a good travel agent, we’ve been there and done that. We have personalized insight to share about aircraft types and amenities, private air terminals and the closest applicable airport to your destination. We bring that experience into every customer relationship – and no two relationships are ever the same.

Don’t overlook the human element in private air travel.